Policies

Big Skylines Sock Co. — Final Sale & Shipping Policy

All sales are final. Custom merchandise orders are nonrefundable and cannot be returned, exchanged, or canceled after payment, except as required by applicable law.

Ship dates, not delivery dates. We guarantee only ship dates expressly confirmed by us in writing. Shipment occurs when the package is physically handed to the carrier—not when a shipping label is created. Delivery dates and transit times are estimates, including for expedited shipments and orders with event deadlines.

Carrier delays and loss. To the fullest extent permitted by law, responsibility for transit delays and loss passes to the customer upon carrier handoff. Big Skylines Sock Co. is not responsible for weather, carrier delays, lost packages, customs delays or inspections, or other circumstances beyond our control after shipment. These circumstances, including missed events or deadlines, do not entitle the customer to a refund, cancellation, or compensation.

Acceptance. By placing and paying for an order, the customer agrees to these terms. Nothing in this policy limits rights or remedies that cannot legally be waived.

Payment Terms. Full payment is required before production begins unless Big Skylines Sock Co. agrees otherwise in writing.

If we produce and ship an order before receiving full payment, the outstanding balance is due within 7 calendar days after delivery of the merchandise, unless different payment terms were agreed to in writing. Shipping an order before payment does not waive the customer’s obligation to pay.